About Artech Solutions

This is a relationship business.

You're trusting someone with the technology your business runs on. You should know who that someone is.

The Founder

28 years in IT. One company. Zero regrets.

I'm Alex Romp, and I got into IT when I was 19, working at a value-added reseller in the Des Moines area. I was the guy showing up at offices, getting to know the people, learning their systems. By 2002, I was freelancing on the side. In 2003, I made it official and founded Artech Solutions.

This isn't a startup. It's not a side hustle. It's a career — 28 years of doing the same thing, getting better at it every year, and building relationships that last.

Three of the clients I worked with at my very first job are still with Artech today. That's 25-plus years of trust. They followed me from that first company because they knew I'd take care of them — and they were right.

I'm based in the Des Moines area. Artech's clients are here. When something goes wrong at 7 AM on a Monday, I'm not three time zones away. I'm probably ten minutes from your office.

The Team

A senior team that knows your environment.

Artech is a small team by design. When you call with a problem, you're talking to someone who was probably at your office last week. Someone who already knows your setup, your quirks, your preferences.

We don't have a dispatch desk. There's no tiered support queue where you explain your problem to three different people before someone who can actually help picks up. You call us, and the person who answers is the person who fixes it.

That's a deliberate choice. We stay small enough that every technician knows every client. Your IT shouldn't feel like calling a cable company.

How We Work

Values you can see, not just read about.

Everybody's website says they go above and beyond. Here's what that actually looks like.

Sunday evening, problem solved.

One of our clients — an attorney — was stuck at home on a Sunday evening needing to finish something for Monday morning. He used our after-hours support line and got connected with our on-call tech within minutes. His problem was fixed that night, not Monday morning. That's the kind of support our clients have access to when it matters most.

No "is this covered?" anxiety.

We use flat-rate pricing, and it's not because it's trendy. It's because tiered pricing models create a terrible dynamic — clients start hesitating before they call. "Is this covered? Will I get a bill for this?" That hesitation erodes trust. If it's even remotely related to your technology, just call us. We'll figure it out. And in the rare situation something falls outside the scope of your agreement, you'll know before any work starts. No surprise invoices, no awkward conversations after the fact.

Fixing a personal laptop because it was the right thing to do.

A client brought in their personal MacBook — not a company machine, not covered by any agreement. It was just broken, and they asked if we could take a look. We fixed it, no charge. Because when someone trusts you with their business, helping with their personal laptop isn't going above and beyond. It's just being decent.

“I have already recommended Artech to people asking about IT firms. They are always responsive to issues that arise. I really cannot remember a time when I was disappointed.”

Mark W. Thomas Attorney, Grefe & Sidney, PLC

Want to know more? Let's talk.

No sales pitch, no pressure. Just a conversation about what you need and whether we're the right fit.

(515) 868-0100 Let's Talk